FAQ

The best way to order is by emailing sales@cardiffembroidery.co.uk. Please send as much information as possible including garment codes, colours, sizes, quantities, customisation process (i.e. embroidery or printing) and attach any logos you require printed or embroidered.

Visual mock-ups of new designs are provided prior to production for approval. Physical samples of embroideries are available upon request. Visuals are provided for approximate size and positioning. It must be taking into consideration that garments differ in size (for example, a small t-shirt and a 3XL sweatshirt). What you see on a computer monitor may differ to the printed outcome. The design can differ from computer to computer, due to several factors including the screen settings. If you have any concerns as to how your design will look then please request a sample prior to production of the entire order. If you require a print to be a specific size or position, then please provide us with the measurements.

Is there a minimum order quantity? There is a minimum order value of £50 for new online orders. For small and bespoke orders, please email Sales@CardiffEmbroidery.co.uk with details of your requirements along with any artwork.

A left as worn embroidery design will normally be no larger than 9cm x 9cm. This size will also be based for sleeve designs and back of neck designs. A large embroidered logo has a maximum width of 30cm. Prints are a maximum of 12 inches by 12 inches, however oversized screen printing is available. Each order will be looked at by our design team and we will advise on all designs with you for the best fit.

Can I see a physical sample of my embroidery? Swatch samples of your embroidery are available upon request.

You can checkout via our checkout gateway which accepts all the major credit and debit cards. We can also accept card payments over the phone or bank transfer, however BACS payments can delay the order being processed until the balance has cleared

Will my payment online be secure? Our payment gateway is compliant to the highest level – PCI DSS Level 1.

When using our “Product Customiser”, your logo is sent directly to us. We typically require all designs to be printed as a vector file which can be sent to Sales@CardiffEmbroidery.co.uk.

We can accept JPG, JPEG, GIF, BMP, AI, EPS, PS, PDF, PNG, PSD, SVG, TIFF, TIF and CDR files. All printing jobs require vector artwork such as an EPS, PDF or original artwork file (such as Illustrator, Photoshop or Corel Draw files). Charges may apply where artwork is not in the format required for the specific process.

Images should have a minimum resolution of 300dpi. Screenshots, images from the web or low-quality images will look pixelated when printing by multicolour transfer. The print quality will only be as good as the artwork provided.

How long will my order take? Our turnaround time is typically 10 working days from confirmation of artwork. If you require garments by a specific date, then please let us know prior to ordering.

Items are dispatched by a tracked, insured and signed-for courier service.

Orders can be collected directly from Cardiff Embroidery. We are located at 34 Bessemer Road, Leckwith, Cardiff, CF11 8BA and are open Monday to Friday, 9am-5pm.

We can offer express embroidery and printing services. Email us your requirements including the delivery address and deadline, and our Sales Team will be in touch.

All orders are sent out by a tracked and insured courier service. Courier delivery is £9.99+VAT or free for orders over £200+VAT. Special delivery such as Saturday delivery are available upon request.

We advise you to stick to the washing guidelines stated on your garment for best results, however instructions may vary if the item is printed or embroidered. We recommend (unless specified differently on the label) that all garments follow the washing and care instructions below: Wash garments at a low temperature inside out. Do not tumble dry garments. Dry the garments naturally. Do not iron directly over any kind of print.